AFTER signing the contract I got an email congratulating the purchase but it had on parentheses the VERY IMPORTANT FACT that as a resident of FLORIDA, NC or Texas I did not qualify for the 90 days SAC option! The FlexShopper Wallet is FDIC insured, so you know your money is safe. BBB is here to help. I sent them a police report as requested they said they couldnt accept it ! We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. FlexShopper has furniture for every room in your house. I have even had to file a dispute with my bank to investigate this matter. WebHow Does FlexShopper Work? I called about a settlement and the settlement person was not available. NO HELP from both calls. I sent a copy of lease and a copy of my rental insurance with new address. I have paid off one item early to close it out 3 times just to be told I owe more. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. Our goal is to help consumers with bad credit get goods they want through a Lease. We also reached out to the customer to provide this information. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. Flexshopper provided instructions on how to return the item for lease#F659 (Snapper XD 82V ********************** via email on 04/12. For FlexShopper, the positive return on capital employed ratio of 0.25% When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). Because they dint even responded until after delivery was made. We had an agreement placed on the account where I was told that my contract was changed to the balance of $1,093.45 because of the communication being incorrect and ***** the escalation specialist working on this account. Beware your credit card info is not safe even after your payments are complete. FlexShopper acquired the assets of Revolution Financial, Inc. in December Get customized campaigns, paid placement, and other promotions for your products. Web.archive.org There you can see that flexshopper had the same promotion of 90 days SAC option but NO STATES excluded yet. Verification can help ensure real people write reviews about real companies. Add the FlexShopper lease-to-own payment method to your checkout. So they took 34 dollars a week out of my account which is fine and I just called today to pay off the remainder when I asked the gentleman for my balance he told me i still owed 550 on the tires its been about 30 something weeks from December to now which its the last days of August so 30 something weeks $34 a week and I still owe 550 on 700 dollar tires this is a scam and its crazy the reviews they have im not sure if I'm the only person to have horrible experience with them but anyways the tires are mine and I won't use them again. Reviewers satisfied with FlexShopper most frequently mention customer We reached out the consumer to discuss and address the complaint and to their satisfaction we have resolved the matter. My account still shows active on their website, even though its closed. Stay away! You must be 18 years or older and have a checking account with credible standing. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. Smile. "You telling me this now?!" This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. After you meet all your payments for one year, the product belongs to you. For customers who are shopping for new furniture, electronics, home appliances and more, but don't have the cash for a large up-front payment or the credit to finance, lease-to-own can be an option to get them what they need with easy weekly payments and own in one year or less. On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. Even if you are struggling with bad credit, we can help. The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. Instead of gaining interest, customer's easy weekly payments always stay the same. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Subsequently, we attempted to contact the consumer, but unfortunately, our attempts were unsuccessful. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. I will never ever support flex shopper again! But this is where it gets interesting upon reviewing the contract. Their services saved my Christmas for my family. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. So on 3/10/23 I was to have 2 weekly payments deducted. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. Today they never sent me a email and i have called 3 times. Our goal is to help consumers with bad credit get goods they want through a Lease. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I then replied the same email with the notice and they responded a day later that I had to refuse delivery or lease would start. If there is a customer service person from the company and not a helpless call center I would love to hear from you. Using Your Tracking Number to Track a Package Online 1 Identify your tracking number in your email or product receipt. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Limited metro delivery areas. Please call me at ************ and I will be glad to explain everything to you all. Each time I placed the order for pickup, it would tell me it would be shipped instead of pickup. So far I am pleased with the way they have treated me with a couple issues I had. And lefted a call back number. Read real reviews online (not fake ones they add) and you will see what i'm taking about. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. Now they "wanna fix it". 2023 Trustpilot, Inc. All rights reserved. When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. When I asked for my account to be recalled they said it could not be done. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. Support was fantastic. They have not contacted me for payment, to say I had a balance or that they never received the item back. 2022 FlexShopper LLC. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. I called and set up my new bank credit card and paid 4 payments up front. I would avoid this company at all cost. I never received my game console, I reached out to them countless times they refused to stop the transaction from coming out of my account! If at any point you are struggling to make upcoming payments on your account, our dedicated customer service department can sometimes help. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This makes it less expensive to purchase the items before the end of the term of the Lease. They charge a rent to own fee and then charge you again for the product. During the sign up process it ask you to select how you would like to pay monthly or weekly. At FlexShopper, we keep on top of the hottest trends to bring you the very best products on the market. Complete your entertainment space with a TV stand or mount, stylish furniture, and more. I keep getting the run arounds about getting my refund. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. Gross profit decreased 68.5% to $3.8 million from $12.2 million. This makes it less expensive to purchase the items before the end of the term of the Lease. But they will reach out to me at a future date. 5 Good credit is not necessary but not everyone with bad credit is approved. Please please! The weekly payment was processed on Thursday 03/16/2023, to be posted on or after Friday 03/17/2023. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. You can end your lease agreement early by choosing an Early Purchase Option. Our bank has us cancel the debit card and dispute the payments. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. Early payoff. I brought a snapper 82v cordless push mower on credit with batteries and charger the battery and charger went bad they said I would have to pay for a new charger and battery I am not happy at all I paid almost 600 so far for it. I have sent multiple screenshots showing that I was emailing ***** and reaching back out but got no information until I reached out to the resolutions queue. While customer indicates that they attempt to reach Flexshopper, Flexshopper has no call records of any such effort since August 2023. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. I told them it must be a scheduled pick up and they wont accept. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You can pay off the lease at anytime and there are great pay off options available. 1. Read your agreement and make sure you arent wrong. Fraudulent company! 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). But the main issue is that Flexshopper sold my account without any type of communication. I was able to provide proof that I had been contacting in since November trying to reach ***/*****. 00 like Robbery Company, and also they can take money from your Bank Account every week. I had to reach out to my bank to cancel them. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. This credit is only valid for online orders. International Association of Better Business Bureaus. FlexShopper does not currently own the account in question but confirmed the owner is Milestone ******* c/o ***************** Recovery and Emergent Servicing. My main issue is your own team didn't know he had left or even offer to transfer me to someone who would be willing to help. You will regret it. If you cannot pay, call them and they will tell you how to return the item. Their interest rate is around 220%! We are sorry to hear about the issue you are having. I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. This company went from a helpful tool to complete trash. Customer service can make the change once their first payment is made. I ended up sending them back because they were the wrong size. My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. is this correct? Home How It Works Rent-to-Own Products: Everything You Need to Know. Visit https://www.amazon.com and click Sign in on the top right of the screen. Our system takes 1-5 business days to post payments. Just 2 weeks ago they updated their site that Florida NC and Texas residents don't qualify for the 90 days SAC option on the site. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. This is the worst service I have ever used. Please send us your contact information in a private message or contact us on (855) 353-9289 and ask for the Customer Service or Billing Manager. Customers can save money and own sooner with early purchase options. If you care about your credit and paying double the price for items then run. April 10, 2023. How do special orders work? They are stealing plain and simple. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. Contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will assist you in setting up those arrangements.. 2022 FlexShopper, LLC. How To Buy FlexShopper If You Dont Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If FlexShopper doesnt ship to your country, then you need to ship your items to a US/UK package forwarder wholl then ship your package to your international location. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Limited metro delivery areas. Our team is dedicated to your satisfaction. Complaint: 19593419I am rejecting this response because: To address the automatic payments being removed. I seriously wish I could give it zero stars if I could! I have been shopping her for awhile. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. As a result, we have cancelled the membership and issued a full refund for those charges which can take **** business days. Home How It Works FlexShopper: How It Works. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. I got tires in December and i used flexshopper for the first and only time. From Scandinavian Chic to French Cottage, from Contemporary to Rustic, you can find exactly what youre looking for. All other terms and conditions of your Lease remain in effect. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I don't necessarily recommend any rent-to-own businesses, but I gotta say their. I just learned the hard way. WebShopping on the FlexShopper marketplace is easy. Founded in 1995, the company has a What to know more? Customer Reviews are not used in the calculation of BBB Rating. (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). If the consumer has any further questions or concerns, please contact us via email at ************************************** or *************************** at **************. Check your shipping confirmation to find the unique tracking number assigned to your order. . When I place order it wasn't there! The lease was closed on 03/20/2023, and the payment was posted successfully. FlexShopper is a lease-to-own website that allows you to buy products When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. They're scammers in America. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. For one, unless you have a weekly paycheck, this site isn't for you. At times, we may experience delays due to our partnership with the vendor responsible for confirming the return process. I dont have the funds! Together with our partners, we are making every effort to fill every order as quickly as possible while ensuring the safety of all parties involved due to the pandemic. This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. [14] 5 Good credit is not necessary but not everyone with bad credit is approved. We are sorry to hear you are unhappy with your recent interaction with us. 2. All other terms and conditions of your Lease remain in effect. Good credit is not necessary but not everyone with bad credit is approved. I ordered tires through Tire Agent, financed through Flex Shopper. That's funny because over the phone they had told me that the cancellation request might take up to three days.
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