Please Note: Do not include credit card information Really bad customer support. However, at least you had two giants competing for pricing, volume discounts, and inventory levels. Chrome and Firefox won't. Horizon Hobby Social Media Guy. All charges for service parts, labor, shipping, and other Nano S3 RTF with AS3X and SAFE. The only negative i can say is they don't always have the stock when you need or want it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Upon receipt of confirmation, Call Horizonhobby.com customer service faster with GetHuman. Other Product Service (Non-Engine, Non-Radio) 2.6 Days. NOTHING. Claim this business. after which it will be discarded. shipment of the un-serviced Product, through a carrier of the Bottom line is that neither Horizon Hobby nor ReadyMadeRC is a customer . Don't order from this company if you live out of the US. To determine the current status of your product, please follow the link below. Start Shopping Contacted Horizon and was told they were not defective. But that's something I've encountered with every hobby supplier I've ever bought from. For more details, and to see what shortcuts or tools we provide to get better, faster help from Horizonhobby.com, tap or click the link. Horizon authirizes the product to be released at the border and has you the consumer charged for everything. Delair Tech, DJI, Eachine, Ehang, Guangdong Cheerson Hobby Technology, Hobbico, Horizon Hobby, . Absolutely 0 customer support. The battery was defective and lasted only 2 minsSubmitted multiple emails asking to replace battery if they will not accept return--> no response to my emailsPoor customer service. Ordered an item from their branch in Switzerland trough Horizonhobby.ch. Never shopping here again. Funny. 63% of employees would recommend working at Horizon Hobby to a friend and 45% have a positive outlook for the business. Well, Ill eat it when I'm wrong. Try AMainHobbies or MotionRc instead. 4-Channel 2.4Ghz Surface Transmitter. I'm being generous with a 2 star. I know they are dominating the market with cheaper prices but trust me worth paying higher price. To find your local Spektrum dealer, please use our Shop Local feature. Further, the sender will be responsible for arranging return We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 73 reviews for Horizon Hobby, rated 2.50 stars. $159.99. Do not buy anything from this company. *Turnaround time is initiated when the product is checked in by Horizon Hobby. Always respond to my emails quickly and always help me out with any concerns or questions I may have. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Nonpayment can result in the confiscation of equipment. I have bought from them all over the last 40 years and can honestly say, "as of now", Horizon is a 5 star suppler. You cannot call horizon hobby. First Name. I'm done doing business with them and will be looking for a new RC company to do business with. Hands Down the worse customer service I ever received. . Restrictions: Sent it back under the manufacturers . Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the senders choice and at the senders expense. areas, please contact the retailer or store where your product was The turnaround time provided is an estimate based on the incoming repair volume and is subject to . For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com. They will not to return your emails and it is hard to discuss the things you are doing and it takes so long. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. Thank you. They used to have great customer service. (514)323-8993. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. I remember spending hours paying through the catalog when I was a kid. Sign In/Register. It goes against our guidelines to offer incentives for reviews. Free Shipping On Orders Over $99 Learn More, Shop Local I give this company less than a 1 star review. Followed with four emails. If received, a non-compliant Product will not be serviced. I was ordering some parts yesterday evening and completed my purchase. You cant talk to this company over the phone so you have to send them an email or a chat message when I try to send a chat message every time it says our representatives are busy helping other customers tried to email them but no response, I sent them a email 48 hours ago. confiscation of equipment. Hey guys, the fastest way to get customer support is the chat on the website. Estimated Service Turnaround Times (Business Days)*. If you have any questions, please call us at 877-504-0233 or Email Product Support at [email protected]. Horizon Hobby needs a quick cancel order option. Review: Redcat Gen9 International Scout 800A, Losing Grip SamixRC TRX4 brass upgrades review, ROC HOBBY 1:10 MASHIGAN RC ROCK CRAWLER RS RED 4WD REVIEW, ELEMENT RC ENDURO SE TRAIL TRUCK, SENDERO RTR REVIEW, Review Powerhobby 729MBL Brushless Waterproof Servo, JConcepts 1961 Corvair Lakewood Clear Body, JConcepts 1978 Chevy K10, Tuck Clear Body. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. Suggest an edit. Confirm E-Mail. Collateral damage is NOT covered by manufacturer warranty. 0. It's 2021. Back up and running and enjoying the truck a lot. Add to Cart. So I understand breaking due to neglect but not to use as intended and even stated. 3. Live Chat Performance & security by Cloudflare. 8am - 5pm (PST) Champaign, IL 61822 USA. When I started doing business with Horizon Hobby years ago, they were responsive and helpful. Products Purchased from HorizonHobby.com: Horizon The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. All items should be packed to assure no damage is incurred during For service and repair issues outside of these 6 reviews of Horizon Hobby "Aloot of bad review not sure why Mike and nick where very kind and helpful ship my bad servo in no time keep up the good customer service A++++" Yelp. Nonpayment can result in confiscation of equipment. Please allow our Returns Department 10-15 business days to process your return upon arrival. Abel R. Carmichael, CA. See all 6 photos. Customer service. Horizon is not responsible for any loss of data or If I could just talk to someone at this company that would be great. Refer to your product manual for service contact information. he received his parts today after ordering 2 days ago and was ecstatic about it..and was telling me he loves these guys and has always done him real good ,, and that he would refer anyone to them..thank you horizon hobby for your hospitality and great services.. Just got my 2nd truck in a year from them and like my first, Very pleased. They are also RUDE. Have no idea why I wasn't getting those . I have to say my husband is always very pleased with horizon hobby,,he's been going through them for 4 or 5 years now and never once had a bad experience EVER! I waited on hold 3hrs42 min till my phone battery went dead. Check Service Status Here, https://www.fedex.com/en-us/delivery-manager.html, Have a question? Add to Cart. Contacting Horizonhobby.com. The backorder thing and customer service is still pretty bad . information, please refer to your product manual or the product pages Champaign, IL 61822 USA. They call back in an hour or so, the calls take less than 5 mins. ordered 2 Gen 3 Protoform oval bodies one I ran in one heay race and it started to crack in the wheel wells. 12/22/2022. Store Hours (M-F 10am-6pm, Sat 9am-2pm Sunday 10am-2pm) Quick . 2904 Research Rd Champaign IL 61822. 2 photos. Customer service: only by email-no human contact. If you have any questions, please call us at 877-504-0233 or Email Product Support at [email protected]. Added another star though as it seems to be improving a little bit . Click to reveal Nonpayment can result in the Horizon Hobby best customer service in the business. parts orders have been the same. Was on backorder.Rep from company told me to keep che king website for when product comes in, and then tell them again if i still wanted it.Then when they do get the item in they wont.fill you in on any part of any process.Poorly run company and customer service.If you want to be given a run around and maybe get your product within 2 months. The website absolutely stinks, especially when it comes to product description. Its like buying from a store and after you walk out they lock the door behind you! shipping. How is that for customer service? $239.99 $399.99. Hours : Monday. Horizon service is limited to Product compliance in the country of use Sep 22, 2021 - Customer Service Representative . shipment of product. Do not send loose batteries or batteries packed with equipment back to Horizon. To receive service information regarding your model railroad products, please click here. Horrible customer service! Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportations Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. I spent 500 bucks and cant use my stuff. Add to Cart. Or just take advantage of GetHuman's tools for getting attention on . (24) 24 product ratings - E-FLITE UMX PT-17 EFLU3080 Horizon Hobby radio control airplane micro biplane. senders choice and at the senders expense. bought battery and charger bundle and the battery will not charge or fit in the car horizon will not warranty to replace battery, Bought a recent Blade helicopter (70S) for $68Low quality stuff. I contacted them with the issue, and all I had to give them was a few details, and they sent me a new part to fix it without payment or any extra back and forth. product. And i'm holding until the worst people in the world answer. They have announced that they are extending their customer service hours to Saturday. Share. now! BUT, the customer service goes up and beyond and even sends you upgraded replacements. With hundreds of employees around the globe, we are an international company with locations in the United States, China, Germany, and the UK. Website. 4 Hours after submitting an online request, HH emailed me to confirm a shipping address for the replacement. Products Purchased in the European Union or Horizon Hobby You can request a call back there or email if you prefer to connect with someone through a call. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Find out how we combat fake reviews. Back then Great Planes and Horizon Hobby made up for probably 80% of the merchandise on our shelves. Yelp for Business. If you have any questions, please contact Will never buy another RC from this company again. Click Here to Ship Us Your Product for Repair, Do we have your product? If received, a non-compliant Product will not be Remind me when call center opens. authorized Horizon dealers and to countries, Horizon offers Be the first to know about new arrivals, sales, and other exclusive offers from Horizon Hobby. . There is only 1 way to get customer help from them. Horizon Hobby representative will contact you for payment. You can talk to a person right away. ***, Due to higher incoming inspection volume, shipping delays and By clicking OK, you are entering the My Spektrum site. Horizon Hobby has an average consumer rating of 1 stars from 10 reviews. A PayPal receipt is not good enough to honor the warranty. Contact our Product Support Team Here, http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html, Other Product Service (Non-Engine, Non-Radio), Saito Service limited to North, Central and South America, and You will need your service request number. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. . Find a Hobby Shop | Contact Us | Order Status. Discuss the issues you have had with Horizon Hobby and work with their customer service team to find a resolution. After contacting customer support, Wayne shipped out a replacement part within days. Not good like futaba you call them. $24.99. The action you just performed triggered the security solution. Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Athearn, Axial, Blade, Dromida, Duratrax, Dynamite, E-flite, ECX, Great Planes, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Pro Boat, RealFlight, Revolution, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Tower, Top Flite, FMS*, Predator*, RocHobby*, OS Engines*, DLE*, Vaterra, and Zenoah*. All charges for service parts, labor, shipping and other fees are your responsibility. Directions. from this website by consumers in the United States. For all the ways they can help you out, check the support section of the Horizon web site. You can easily contact us using the form below, or you can reach out to us directly with the below methods: To call Horizon Direct Customer Service : Phone : +1 877-595-6382. China: Free Shipping On Orders Over $99 Learn More. . No phone support and the chat support is so poor and no one ever picks up the session. *Turnaround time is initiated when the product is checked in by Horizon Hobby. Current Wait: 120 mins (89m avg) Hours: Mon-Fri 8am-7pm, Sat 8am-5pm CST; best time to call: 9:30am. BLH6050. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour.
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