This will prevent unidentified telephone connections (i.e. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. It is also recommended to clear your cache/history periodically. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Please follow the procedures here. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. This is especially true in our current remote work environment combined with heightened public health alerts. The device allows for remote access and does not require any additional configuration. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. The IT Service Processing team creates a work log entry including the provided information. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. No password resets will be conducted over the telephone by DoIT CSC staff. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. More information is posted on the this page. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. Making another contact via the help desk or report a problem could further delay the process. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. Springfield: 217-524-DoIT (217-524-3648) Increased phishing alert! Select option 1 (computer related issue) and then choose option 2 (Digital ID support). IDHS Office Locator. Report all suspicious activity to [email protected]. Call the IDPH Helpdesk at (866) 220-5247. The top tip when on a web conference is to mute your phone when not speaking. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. You may have to clear cache/history or reboot the device a few times. Be sure to explain you are resetting a password for the IDPH Web Portal. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. DoIT Identity Management Accounts Footer. Happy Friday! TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. Take a walk around the block or walk the stairs in your house. Email: [email protected] Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: [email protected] Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. Many of you are approaching the time to reset your user password. Monday Friday8 a.m. 5 p.m. If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Please respond by saying, "This is . DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: [email protected] After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Details for how to report and escalate issues to the DoIT team. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Appointments of ATSRs require asignature by your agency head, Liz [email protected](O): 217-782-1490 (C): 217-685-9898, Beth [email protected](O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) Report all suspicious activity to [email protected]. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. 800-323-4769. Visit More Support Links Services Catalog Click here for some simple defensive tactics and additional information and resources from our Federal Government. Read the FAQ. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Springfield: 217-524-DoIT (217-524-3648) ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. Chicago: 312-814-DoIT (312-814-3648) Support: Report a Problem. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. See below for a complete listing of all the reminders for making working from home easier. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. Alternatively, you may e-mail the IDPH Helpdesk at [email protected]. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. Remain on Cyber Alert! Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Send email to: [email protected] Flag email as high priority (!) The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. Category: Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Remember not to shut down your PC at the office. both Illinois residents and out-of-state users. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. We also recommend clearing your cache/history periodically. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. Use this link if you need to manage or reset passwords. If they are asking for information from you, be safe and exit the email or text. It looks like your browser does not have JavaScript enabled. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. Welcome to DoIT Identity Management (DIM). 1-800-843-6154 As always please consult with your doctor before starting any exercise. There are many FREE Apps and online/virtual options available at this time. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . This will prevent unidentified telephone connections (i.e. It looks like your browser does not have JavaScript enabled. Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. Cyber Best Practices document for more information on this topic. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. If you are using the Citrix Workspace App, you run the risk of not connecting. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. It looks like your browser does not have JavaScript enabled. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. A good tip is to clean up your screen as you go. Help Me Grow. For additional self-help tips, please visit Remotework.illinois.gov. Users working from home should perform regular resets of work PCs. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. May 20, 2020Webex is your go to for all Remote Work meeting events. Please include your name, phone number, and specific application name, detail of . Make sure you are getting up from your desk/table for breaks to move around during the work day. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Verify senders of texts, email and phone calls. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. Subject: Escalation Request - REQ Ticket # Provide the Incident number. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name The ITSD team creates a work log entry including the provided information. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Chicago: 312-814-DoIT (312-814-3648) An Agency CIO or Group CIO may email [email protected] or call the IT Service Desk (ITSD) to initiate an escalation. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. For additional remote access details visit the Remote Work FAQs. Remember to get some exercise each day. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; If your agency has a need for new employee setup, please submit those via Amy OConnell. - Staff will escalate to management as required. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Many of you are approaching the time to reset your user password. Someone from . For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: [email protected]; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts If no response, the ITSD Manager escalates to the next level of DoIT Management. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. Many of you are approaching the time to reset your user password. Check out the Wi-Fi hotspot map to find a connection near you. Increased phishing alert! Link to DoIT Health and Wellness. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. If you are using a personal device to work from home you should be using Citrix Remote PC Access. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. Questions about State of Illinois Digital IDs? -Staff will escalate to management as required. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). Instead go to your account on the trusted website to see if your account needs any attention or additional information. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. For easy remote access to your Outlook email from any device, try office.com. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. Then follow the steps below for the download. User ID Revoked. Please turn on JavaScript and try again. Webex is your go to for all your Remote Work meeting events. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. All State of Illinois employees are required to visit the website and take the survey. Please keep trying to connect via Citrix, as some users can get through. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Send an email message to the DoIT Help Desk technicians at [email protected] requesting that your password be reset. This needs to be a reboot/restart from remote and not a "shut down". Provide justification or business need for the escalation. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. If they are asking for information from you, be safe and exit the email or text. Send an email message to the DoIT Help Desk technicians at [email protected] requesting that your password be reset.
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