Example buttons for Service Catalog items in the Service Portal. $$(.pointerhand)[0].hide(); // Current View and record number Theres an example above that shows exactly how to show all but one button. Check any other scripts running against those forms. Thanks again! If you just need to disable one or two variables on a single item then this is probably the best scripting option. If that doesnt work then you can try elmt.readOnly = true;. However, Im not seeing readOnly anywhere in his script. Field Name: Requester, Field type: Reference2. Form buttons and context menus are usually a desirable piece of functionality to include on your form. elmt.Disabled = true; Please give it a try and let me know how it goes. If the value parameter is null, the record is not updated, and an error is not thrown https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object, Get reference display value in CLIENT script. I dont have a way to do that currently. This was just what I was looking for, thanks for sharing. There is a way now! Thanks Mark. Submit a Catalog Item via Business Rule?Enjoy the exclusive content - ServiceNow Basics Tutorials: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvGlU6zRVvtwQVndoXkvP0OServiceNow Tips \u0026 tricks: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmsL-Anf_rRSnXFeichQ0ly8ServiceNow Interview Questions: https://www.youtube.com/playlist?list=PLrmQ9R9YkZms20gRTFgRnNEngfMaC07K5ServiceNow Scripting Tutorials: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvNaqup_5UfVyA0sw3SMPHDServiceNow Setup: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvpBJOYhqmSjH5145kOnJ6tGeneral Issues while working: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvjeYjxWKY9XJ20QZA44snq To do this, you just have to create a before business rule on the table you want to restrict the editing of variables. #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for \"Overview of Service Portal \u0026 How to create new Service Portal\" :https://www.youtube.com/watch?v=BCHbhVideo Link for How to design Portal \u0026 Service Portal Configuration components :https://www.youtube.com/watch?v=ndGI6Video Link for \"How to create custom widget \u0026 pass server \u0026 client side data to html template\" : https://www.youtube.com/watch?v=pj68yVideo Link for \"How to create custom widget from starch with scenario based example in ServiceNow\": https://www.youtube.com/watch?v=3eS2TPlease Like, Share \u0026 Subscribe my channel if you find my video useful and do let me know your doubts or queries in comment section below.Instagram : servicenow_addaGmail : [email protected] : https://servicenowadda.blogspot.com/Welcome back to my channel !#service portal#servicenow The radio button labels are not displayed in Service Portal. Modifying the UI action condition in these scenarios might not make sense because you dont want to include a one-off condition for just a single use case or (in the onChange scenario), the UI action conditions are only evaluated on form load so they wouldnt apply anyway. The Error I receive is: Server JavaScript error confirm is not defined. }, >> $ (Prototype), $$ (Prototype selector) This worked really well for us in Aspen and Berlin, just noticed it in testing out the early release of Calgary, perhaps theyve added something to be more stringent around .Disabled. Catalog Items contain questions that gather information from users to create a record in a table. It should look like this if everything went as planned: Looks like everything worked! }. BR helped me restrict write from the variables. data.table = input.table || $sp.getParameter(table); data.sys_id = input.sys_id || $sp.getParameter(sys_id); data.id = input.id || $sp.getParameter(id); // Valid GlideRecord var gr = new GlideRecord(data.table); if (!gr.isValid()) return; // Valid sys_id if (!gr.get(data.sys_id)) return; I also tried by getting the g_form broadcast from form widget to button widget and resend it back as the response. The code gets all of the button elements on a form, iterates through them, and remove any button on the form that has Submit as the button text. I did try this and its not hiding the context menu . It only removed the reference icon from the first variable which was a reference to the sys_user table. }); Thank you very much for your assistance. $$(img[id=view.cmn_department])[0].hide(); // reference varialbe to cmn_department table. The fact that the date fields dont retain their value doesnt really have anything to do with the script provided here. Did you figure this out? Worked with one of our internal web developers and he shortened the section int he server script, lines 16 to 32: if (input && input.action) { var action = input.action; // If Incident table if (data.table == incident) { if (action == resolve) { // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } if (action == cancel) { // Do something else } } }, switch (input && input.action) { case resolve: gr.setValue(incident_state, 6); gr.update(); break; // case cancel: //do something else keep adding case sections for more buttons }. Started making client script to make all variable fields read only by looping fields on g_form and calling g_form.setReadOnly(fieldname). I want to remove the green arrow icon so what is the final code for HTML, Client Controller, and Server Script. You would need to change the code as needed of course. You should just need to add a line like this right inside of the closing bracket for the onLoad function. Ive used the client script code provided and it is still resetting my date variables. img.hide(); To be more specific, is it possible to add a knowledge search icon to a variable on a record producer? } Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. Catalog Item questions are categorized into types and subtypes. If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. I was able to hide Submit button from the form depending on a category selected. Thanks Nathan, this site helped me out a lot. if the stage is waiting for approval, button should be visible. }); This solution is very simple but often doesnt give you the type of flexibility that you need to restrict access to variables. Ive used a variation on this to remove all links as follows; //Remove the Submit link Id still like to confirm that the business rule for sc_task is exactly the same as the rule for sc_req_item with the exception of the table. As of the ServiceNow Calgary release, this functionality is no longer necessary and, in fact, can cause some issues due to an unresolved bug in ServiceNow code. if(item.innerHTML == Submit){ You should just be able to use a standard g_form.setReadonly call to make that variable writable. //Hide list collector icons Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Any thoughts? I have tried the following, however I get an error when clicking the button, // If Incident table if (data.table == incident) { if (action == resolve) { if(confirm(Are you sure you want to Resolve this Incident?)){ // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } //If cancel abort return false; }. Can someone just add the final code for all? response.sys_id : $scope.data.sys_id; loadForm($scope.data.table, sysID).then(constructResponseHandler(response)); }); My button widget has a glide object of the same table and record as the form, but when I try to pass it, it is still not updating the form. This condition works fine if I am updating records manually. This not work for the HTML variables type. "https://www.dell.com/downloads/global/products/precn/en/spec_precn_690_en.pdf". The other option is to simply not show the variables at all and instead dump them into the work notes or comments fields. Rename "Submit" button on line 22 of the server (ex. Any ideas why this might be doing this. The entries for a journal field will only be displayed in the activity section of the record. Thanks anyhow! You would embed this widget in your catalog item as a variable with the type of UI Macro. var ve = $(variable_map).up(table); In this example, we will create a Resolve Incident button to place on the incident ticket page. A common feature requestfor Service Portal is to be able to add custom buttons to the sc_request or ticketpage similar to the way you couldadd UI actions to a form. This issue only happens in IE. So far this is working for me in my tests. Im just wondering if theres any way I can get it to only show if the state isnt resolved or closed etc? Its working fine but we need to set them to read only if u_reviewed == true. The business rule should have a condition of current.variable_pool.changes(). However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. You can reproduce it simply by using g_form.setReadonly(variables.myDateVar, true) in a standard client script and saving the form. document.getElementById(popup_close_image).style.display = none; img.hide(); function onLoad() { As is the top button gets the same color as the top heading of the other widgets on the page. }. In order to do that, you have to manipulate the HTML using a catalog client script. Thats definitely something to look out for. The difference for the most recent poster was that the variables were to be shown on an Incident form (which had been generated by a record producer). Well done. I tried script to hide context menu for users without admin role. adsbygoogle = window.adsbygoogle || []; Create custom action buttons in Service Portal - ServicePortal.io Create custom action buttons in Service Portal A common feature request for Service Portal is to be able to add custom buttons to the sc_request or ticket page similar to the way you could add UI actions to a form. What is difference between Variable and Variable Set.What is Cascade Variable.Explore the two step verification.What is MRVS ?Please make video on this ? Ive posted a script here that you can use as an example. var items = $$(BUTTON).each(function(item){ This method cannot be used on journal fields. You can see that the button is rendered using the button_text we passed in, and should navigate to the URL of the href option we passed in. Thanks you so much, Mark.. From what Im seeing, setting a variable to disabled in Calgary seems to behave differently than it did in Berlin and results in actually modifying the contents of the variable to be blank in the Options (sc_item_option) table. We can select multiple catalog for single catalog item. Your email address will not be published. It's possible to do this by using the Default Value field of a Service Catalog Item Variable, and you can also pass in instance options in this manner. Looking at that error would I need to define confirm in the client script? Service-now allows you to add roles to any variable in the system for this purpose. take a look at my channel: https://www.youtube.com/@cloudminus89, https://community.servicenow.com/community?id=community_question&sys_id=290f042fdbd1441423f4a345ca96196f, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariablePricing.html, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_ExtendThePricingModel.html, https://community.servicenow.com/community?id=community_question&sys_id=33fa9f8fdb7533042be0a851ca96194e, these seem to work! This doesnt fix the out-of-box g_form calls though. service catalog) Select Category (for e.g. while ago I helped to answer a forum posting for someone who was looking for a way to present catalog variables to an end-user on a Request Item form but restrict the editing of those variables. Thanks for the reply. You cannot dynamically set a Variable as a String and then have it interpreted in another place as a Table - they are two different object types. I have a beautiful wife and three amazing kids. The workaround for this is to use the readOnly attribute instead for textarea elements. Thought Id share. Enter the ServiceNow Studio. Then Submit button would be used when its complete/final? The server update is not getting done i.e, the particular incident is not getting resolved , even though gs.info is getting logged in log statement. You can also make catalog variables read only all of the time for specific roles by using the Write roles field on a catalog item form. S. No Application Requirement (User Stories)1 Service Catalog Develop or design service catalog item form, which contain below field:1. but I am unable to get button name, That one works a little bit differently. No way that I know of currently. Would you know how to hide the Actions on selected rows.. drop down and the the check boxes on the incident lists or any other? The button colors is getting the color from the btn-primary Bootstrap class which gets compiled based on the CSS variables you have defined. However, I need to require comments if they try to reopen the incident. We display the variable editor on both the requested item and the catalog task and have tried to implement Copy Variables to Work Notes Business Rule several times with no success. Should just have to change.hide() to .show() to re-display the button. BACK button from my form Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. Nathan this is great! Can someone please tell me why this is not working: i have used the script for setting the variables to read only. But for process which contains conditions, approvals, email notifications, group approvals, to trigger other processes etc, workflow will be recommended options. Login as System Administrator. One last thingits working in the RITMS and Catalog Tasks except in the Self-Service view, everything is editable! Thanks, Andy. Ive updated the script above with something that should work. Sign-up to get the latest news and update information from ServiceNow Guru! You can always change out the class for one of the other color classes (e.g. Is there any way to write an Onchange script when any of these variables change ? Just drag it to the page using the designer. I think you need to use current.variables.location instead. i have two catalog variables location and stock room. I created a Reopen Incident button and was able to hide it if the inc state isnt resolved. An alternative to radio buttons is a select box, which results in much less space taken up, but not all options are displayed side by side. Field Name: Hardware Requirement, Field Type: Radio Button) Options are as mentioned below: Laptop Desktop Mouse Keyboard3. 04-24-2021 03:03 PM. var ga=new GlideAjax('gld_HR_ajax'); ga.addParam('sysparm_name', 'checkEmployeeNumber_hrProfile'); ga.addParam('sysparm_hrprofilenumber', g_form.getValue('number')); ga.addParam('sysparm_employeenumber', newValue); ga.getXMLAnswer(function(answer) { if (answer!='undefined' && answer!=''){ var navURL="
"; var sMsg='The employee number entered already exists on another HR Profile ' + navURL; //alert(sMsg); g_form.showErrorBox('employee_number', 'error - please check'); g_form.addInfoMessage(sMsg); } }); setValue(String name, Object value) Sets the specified field to the specified value. if(current.u_active == true){ change assigned to etc, that the date type variable will be wiped of data. Please let me know how it works. Im looking for a way to hide all of the variables that have no value. Such as approvals, notifications, call other workflows, rollback, various conditions, timer etc. It appears youve answered this for textarea fields but is there something that can be done for list collectors in IE browsers? I am using following to hide Submit button, if (newValue == xyz || newValue == abc || newValue == def) { I've updated the article. Ive posted an updated script to fix it. You could try something like this if you want to use the traditional client script method Workflow are more reliable and flexible than execution plan. Give it a try and let me know how it goes. I now tried to created a request approval button on the service portal which works exactly as i need it to, however the button visibilty should only show when on the change_request ticket form and seems to be coming up on incident as well, so i think Im missing something because its not reading my visibility code. The code for the new SN UI hid the back button. if(item.id != IncNoti && item.id != ){. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Variables just arent designed for use on a regular form like normal fields are. Client Side Dates in ServiceNow. Provide Name (name of catalog item) Select Catalog (for e.g. Can you please help. }. For the respective catalog item we can create client scripts from here only. Locking down variables by role without a script. Only think I can say is to copy the code exactly. The mobile UI still suffers from so many of these types of issues that I generally just disable it and use the standard UI. dialog.removeCloseDecoration(); //Remove the dialog close icon, Thanks Mark. Heres a script I found on the forums that takes all of the variables for a given item and sends them to the work notes field on that same item. #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for "Overview of Service Portal & How to create n. Its really a bug that you should contact Service-now support about. I know we can make any variable mandatory from the get-go, but I need it to be mandatory for only one task that the workflow generates. If youve set it up as described, you should end up with the value recorded in work notes. Heres a sample. You would need to change that to loop through all of the targeted elements to remove the icons. I was just thinking if there was a class called header on the top buttons, we can look for any buttons on this form that isnt in header and then remove those. Thanks. ( Normally a script would do a direct assignment, for example, gr.category = value . Use a button in a catalog item to: Set fields Visible Set fields mandatory Change the label of a field Set a field read only Change the value of a field Anything you can do in a client script Clicking the buttons to make the example field change Hi Mark, using the client script I noticed that when using IE7 (never tested others) you loose the ability to hover over the information icon in reference fields. Give the updated script a try. Thanks again keep the posts coming a lot of excellent information has come from the Guru. Service request catalog contains a list of all IT service request to . img.hide(); Stay up to date with new posts on ServicePortal.io, Error: Please enter a valid email address, Error: Password and password confirmation do not match. Thanks for posting the feedback here. When user wants any additional info user will add information in the comment field and hit on send button. http://wiki.servicenow.com/index.php?title=Using_Service_Catalog_Variables#Applying_Roles. Thanks! What do you mean by misuse of Label variables? The behavior is actually the result of a bug that ServiceNow introduced by attempting to fix a separate bug. Radio buttons are used to select a single option from an entire set. Quite a lot shorter, hope this helps someone. //Remove any reference or calendar icons I want to hide button if the ritm is approved. I want a button which should send comments to the back end table. Is is possible to modify the code and remove calendar button for one field only. Also when i click request approval the button is not disappearing? Thats a great addition. hello sir,How to create Internal Service Case Catalog Items ? Locking down variables via business rules, Probably the simplest way of locking down variables on a standard form via script is to create a business rule that checks to see if the variables have changed and then to abort the submission of the task record if they have changed.
