All furniture deliveries require a valid telephone number. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Last Friday, I went to. Please note that outbound shipping charges are not refunded when making a return. I have never had any problem with other sites delivering using UPS or USPS. Submit a complaint and get your issue resolved. I ordered a parcel in 2014 and to me at a different address and was refunded on an item returned back to Bluefly and also for an item (I ordered 3 and did not receive one) that was not received..so really not much of a 'refund'- they just charged for not sending me the item. Blue fly or not (trust me there service is excellent!). Tip for consumers:Returns are $20 for a return label. That was not nice. Did you return the desk? I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. it does not state under details for several of your designer handbags? Bluefly - This place should be shut down. I'm done doing their job and trying to get them to correct this. Only 30% of 0 complaints were resolved. Wrong, Damaged, Or Defective Items So, even though the address is wrong and they have not sent out the product yet, they plan to send out the product to the wrong address anyway. Absolutely the worst company to deal with. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 1124 Kane Concourse, Bay Harbor Islands, FL 33154-2013. Due to security reasons, we do not ship to hotels or P.O. Address: 42 W 39th St, New York City, New York 10018, US Phone (212) 944-8000 . If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at [email protected] and we will look into it for you. My order details: Was concerned that I might end up with a pre-owned piece but it in fact was brand new. Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Return time frames may vary and are indicated with each item's description. The bathing suit was 27.94, they ripped me off with the label sent. If you need the order to arrive sooner, expedited shipping is available at checkout. Should you receive a wrong, damaged or defective item upon receipt, please contact our customer service team directly for assistance. Read More. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. Maybe they counted Black Friday as a holiday. I swear I used all known means to get in touch with the company but got no response from them. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. Please note- Outbound shipping charges are not refunded when making a return. Their customer service is terrible. This shirt was $300.00. I contacted customer support and have been in contact with numerous representatives and supervisors. I have not received the product and I wont be able to receive the product. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. If you don't feel comfortable ordering online you can private message us your best method of contact so a Bluefly member can reach out to you directly. Please Make Sure That The Carrier Scans Your Return Package And Provides A Receipt. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. Please refer to the section on Returns for information on how to create an online return. They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! Bizrate Page: http://ow.ly/N8PkJ Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. My Bluefly purse is my favorite. If you are dissatisfied with an item, please return the item using our easy, online return form. All merchandise listed on our site is new, unless a product states in the description that it is pre-owned. They advertised new shoes, but sold me used shoes that were worn at the sole. Tip for consumers:Be aware of $20 to return! I will never shop Bluefly again. The Bluefly.com return policy is very unclear and seems a bit arbitrary. Sorry for the trouble, but why did you not call DHL and have them pick up the package? Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. this is important information. If you Did you return the desk? I will be contacting BCBG to let them know how their brand is being treated. Very disappointed : (, Read full review of Bluefly and 1 comment. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. To check the status of your order, log in to your account andclick intoyour order to see shipment status & tracking details. About Bluefly. Bluefly refuses to let me return one of the orders. Please click here to visit their site for more details. $195 From $36.99 Save 81 %. It was too small. Tip for consumers:Dont Buy unless you plan on keeping it and please dont let your bank flag it for fraud and you place the order again after they fix and they send you 2 of the same thing they going blame you. Opinions are ours. Its Fed Ex, so what the heck happened? Not worth it. W An initial fee of $12.95 will be deducted from yourrefundfor the first shipment of every order for processing of the return. the bag indicated is the final sale - no return or exchange. Structural damage such as broken pieces or major missing items, are handled in various ways depending on the severity. We'll only charge when the product ships to you. To learn more about reviews and trust on sitejabber.com, visit our. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. I received them and they were the same color as the original shoes I ordered in the wrong box. I did not notice that. Bluefly sells out of inventory very quickly; therefore we are unable to process exchanges. A return authorization number is required to return merchandise. Find top employees, contact details and business statistics at RocketReach. boxes, unless the address is a university address. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Then I tried again and they stated that a return label would be at federal express store, I . The reason they advised was, "we work so quickly to ship your order" - unless you are delivering my order to my doorstep the next morning and have already sent me tracking information, this is an absurd response. They may ship directly from different marketplace partners. You will receive either a FedEx SmartPost shipping label or a FedEx Ground shipping label, when generating your return. I ordered three sweaters and they sent me all three in the wrong size. This is horrible, especially since the item I ordered is defective (the zipper is broken). THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . Bluefly was founded in 1998 as an online fashion retailer. what i need to know is can they be easily returned if they do not fit appropriately. Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. We'll send you an email with your tracking information once an order is on its way. It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. FINAL SALE items are not eligible for refund, exchange, or store credit. I'm done! I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. I emailed them several times, never heard back from them. Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, FL. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. Please be sure to follow the directions given for each product you are trying to return. They didn't offer me a partial refund and I had to bug them for a return label. Bluefly has an estimated web sales of $100M-$250M. For a better experience, please enable JavaScript in your browser before proceeding. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). Occasionally, I've had a return processed more quickly though. We proudly stand behind all of our products' authenticity. When they emailed me back they said that they were not able to refund my money and also said how sorry they were. In addition no invoice inside the box no tag attached to the bag We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. If you are making a claim on a delivery that shows delivered by the carrier to the address requested a police report may be required as part of the process. There was some difficulty in evaluating or examining the information or data present on the bluefly.com. 2023 Bluefly This store made ordering my new purse the easiest I've ever done. Duties And Taxes Refund However, the prices on our website change often andwe are not able to offer price adjustments. I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. We offer the finest designer handbags, shoes, fine jewelry and more at the absolute best value. Fragrance & Skincare Ridiculous! Carrying high end merchandise is obviously no indication of what type of service will be rendered. Then I received a confirmation email and was told that my order is ready for shipping. Bluefly.com attracts a monthly unique visitor traffic 22,720 visitors. I returned. Coupon codes cannot be combined with other offers. After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. So if it is not returned, I won't have my money back, which is quite likely to happen. I don't know what to do! . I purchased a Prada handbag and received a counterfeit item. Returning Heavy Or Bulky Items I was searching for a matching sweatpant to a sweatshirt purchased at Marshall's, for a family member. In other words, they are scammers! Their website is so baggy, full of errors. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within14 days fromdelivery date, unless the item is marked Final Sale. Items that have been opened or used will not be accepted for return. The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything? Unless otherwise specified in an items details, heavy and bulky items are Final Sale and cannot be returned. I contacted mutliple times on emails and chatted to two different representatives- one said 'warehousing issues' and the other just kept going around in circles. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. This can provide reassurance to potential customers seeking quality products or services. Reviewers satisfied with Bluefly most frequently mention free shipping. That rubbed me the wrong way and I even attached photos to prove that they were worn. Verified customer. Surface damage such as minor fabric tears, crushing, indentations, and scratches are subject to local repair at Blueflys cost. I ordered pre owned pink off white odsy sneakers. Gain trust and grow your business with customer reviews. #9. I noticed an email from Bluefly for an order I did not place on 9/21/17. 13,930. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center. All designer handbags and furniture are also considered FINAL SALE. The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. What to do with it. Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. and Hawaii*. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. Even an exchange for a different size won't save you on the return fee. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They sent sent defective item and refused to give full refund! Their system shows it has! Bluefly Customer Support: Poor Performance. BlueFly.com has an unusually secret and sneaky return policy that makes it almost impossible to return items that are missized, mismarked, or misrepresented. To bring you this list of Bluefly.com similar sites and brands, we analyzed 57 criteria and summarized 2,907 data points in the comparison grid below. They wanted $20 to return a $38 dress! I believe all this is done on purpose to limit returns. This is very misleading to consumers and if I had known they were used, I wouldn't have bought them. Plus, you have to pay to return the item. I cannot think of any retailer that penalizes you for shopping with them. I eventually sent multiple emails and their response was nasty. Received it in 2 days time! cmon. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. Click here for supported locations. Products ship from different warehouses, and need to be returned to the correct address. THEY KNOW MY NAME MY NUMBER MY CREDIT CARD BUT I CANNOT HAVE AN INVOICE, IN ADDITION THEY HAVE A FAKE PHONE NUMBER THAT NO ONE IS ANSWERING AND DROP AFTER 2 RINGS.I CONTACTED AMEX THAT ACCEPTED MY DISPUTE AND REFUND THE MONEY .I TOLD THEM TO SEND ME THE RETURN ***** SINCE AMEX REFUND THE MONEY BUT THEY ARE INSISTING THAT IS FINAL SALE AND THEY DONT SEND THE ***** TO ME WHAT IS WRONG WITH THEM ? When I requested a store credit, they said they do not offer those anymore. They assured me it would arrive before Christmas. They don't answer emails, phone has a recording that the person I'm trying to reach is unavailable and calls go directly to the recording. Email us [email protected] to request this. In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. Our customers are incredibly important to us and we appreciate your feedback and concern. If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. Contact With 3000+ brands, Bluefly is the fashion destination for the style-obsessed. Worst customer service ever!!!!! Return time frames may vary and are indicated with each item's description. It is absolutely impossible to contact customer care, they are totally unprofessional and never My husband ordered me something from Bluefly as a Christmas gift! Return Address ( 602.1.5) A return address tells the USPS where the sender wants the mail returned if it is undeliverable. I ordered a pair of shoes and was sent the wrong size. I've returned a shirt that was delivered to them beyond the 7-10 return processing they ask for. Bluefly is not an authorized retailer and I have personally received knockoff designers items from Bluefly in the past (and never been refunded due to dishonest business practices). Refer to Returning General Merchandise for information on how to create a return authorization number. Bluefly Returns - Does MyUS Offer Refunds or Return Services? Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! I'm considering suing and anyone reading this should too! But this has been the worst, worst experience ever! Ordered a pair of 8.5 style and co boots. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) After finding and purchasing the pants from Bluefly, I was advised they were already found elsewhere. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. They arrived in a dirty old box. Claim it and get a lot of features. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. Contact your local customs office for a return of duties and taxes. Charging all these fees to return is not taking care of your customers. For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information. Pay close attention to their return policy. I spoke with a supervisor today who (once again) agrees that I am due the money but says the "credit department" MAY or MAY NOT refund me the additional amount owed and there's nothing he can do about it. Shop Handbags, Shoes, Apparel, Accessories & More, THIS ICONIC BRAND IS REPRESENTED WITH GREAT DESIGN & CONTEMPORARY LIFESTYLE, UNSURPASSED CRAFTSMANSHIP & THE SIGNATURE WOVEN LEATHER, AN ITALIAN FASHION HOUSE MADE WITH CLASSIC & ECCENTRIC STYLE, A TOP FASHION BRAND THAT CULTIVATES THE MOST ELEVATED DESIGN OF STYLES, Styles from Gucci, Prada, Saint Laurent, Bottega Veneta, Fendi & More, Step Into The New Season With New Designer Shoes, Gianvito Rossi Ascent 55 Leather Slingback Pump, Dolce & Gabbana Kim Sicily Small Patent Satchel, Bottega Veneta Small Intrecciato Leather Zip Wallet, Stella McCartney Lace up and Monkstrap Women Eco Leather White Blue, Stella McCartney Ankle Boots Women Fabric Black, Stella McCartney Sneakers Women Eco Leather Pink. Please note that additional fees may apply. Well guide you through the process. Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. Our scan shows Bluefly website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Will never use again and lesson learned check reviews prior to purchase! Reviewers satisfied with Bluefly most frequently mention free shipping. I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . Please note- Outbound shipping charges are not refunded when making a return. Date of ordering: October, 5th The worst! Please help us improve by providing feedback on the returns authorization being sure to select WRONG ITEM as the return reason. DO NOT ORDER FROM THEM! I order it. I have no idea how that even happened but I'm very disappointed with Bluefly because they provided no help and refused to fix their own mistake. 2. We do not accept cash, checks or cash-on-delivery (C.O.D.). Customers beware before shopping with Bluefly. However when I received the bag the size was half of the original I had SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. No response until the next day. A return address is required on certain types of mail. We will process your return within 10 business days of receipt. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? We found clear and detailed contact information for Bluefly. $570 $369.00 Save 35 %. -Bluefly Team. Worse yet, one boot was 8.5 and the other way 6.5. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Upon reviewing your account I notice you took the time to leave negative feedback yet you never took the time to reach out to us to see if we could assist you. We thank you for your interest. Write the return address on top left of a label if you're sending a package. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. 2) Select This is a Gift return on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. Product on Bluefly are available in very limited quantities for only a short period of time. I would not ever buy from them again. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE.
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